How to Return Your Order Using Doddle
- First read our Online Returns & Refunds Policy to ensure that the product you have can be returned and that you have not missed any deadlines.
- You don’t need to find or print a label. Simply complete the returns information on the despatch note and be sure to take this to your most convenient Doddle store along with your unsealed parcel. If you need extra packaging, Doddle can help with that too. To find your most convenient purple parcel shop see www.doddle.com/locations
- Doddle will take care of the rest. They will ask you for a few details around why you are returning your item, securely seal your parcel, print the label and get your items safely back to House of Fraser. You’ll also get a receipt with tracking information, so you can follow the progress of your return.
The maximum size for Doddle returns packages is combined dimensions of 150cm, with a maximum length of 120cm. 60x50x40 for example. The maximum weight is 16kg.
Where is my closest Doddle?
Doddle has a rapidly growing number of stores all over the UK. You can find us in train stations, universities, shopping centres and on the high street.
Find your most convenient Doddle store here: www.doddle.com/locations.
When Will I be Refunded?
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. Please note: Where Gift Cards, Vouchers or eVouchers have been used (whether to pay for the whole or part of the order) any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards or Vouchers. Any remaining balance will then be refunded to the payment card (if used).